If you’re new or unsure what levers you have to work with, spend some time with your manager or a senior rep to start brainstorming all of the levers your company has to use as trade-offs that are high value for the client, however, allow you to maintain your price. The more levers you have to pull the better as you can mix/match creative solutions to get to a win-win. Below is a sample list to get you started.
Example List of Contract Negotiation Gives/Get Levers
- Long Term Contract (24, 36, 60 mo. term)
- Payment Terms (Annual, Quarterly, Monthly)
- Annual increase caps
- More committed users
- Ramp pricing (escalates over time)
- Volume pricing for growth tiers
- Delayed billing terms
- Free Month(s)
- Reference call when needed
- Customer Case study
- Credit for Professional Services (PS) Work
- Negotiated PS rate during the contract term
- Free Training(s)
- Comped tickets to an annual conference
- Credit for future product during the term
- etc.